Frequently Asked Questions

Everything you need to know about your next mystery football shirt.

What is included in a Surprise Shirts box?

Each box contains one 100% authentic, brand-new football shirt from any professional club or national team worldwide, complete with original tags and a information card about the team.

Can I avoid specific teams or leagues?

Yes, absolutely. We provide a 'Teams to Avoid' text box at checkout where you can list any clubs, leagues, or colors you do not wish to receive.

Are the shirts authentic?

We guarantee that every shirt we send is 100% genuine and officially licensed. We do not sell fakes, replicas, or 'concept' kits.

How long does shipping take?

Orders are typically processed within 48 hours. Domestic shipping takes 2-4 business days, while international delivery usually arrives within 7-14 business days depending on the destination.

What is your return policy?

If your shirt doesn't fit, you can return it for an exchange within 14 days of receipt, provided the tags are still attached and the shirt is in its original condition.

How do I know what size to order?

We recommend ordering your usual size. If you are between sizes or prefer a looser fit, we suggest sizing up as some international brands can have a slimmer athletic cut.